When will my order ship?
Our products are carefully prepared with attention to detail.
Waist Beads: Please allow 5–7 business days for your custom order to be handcrafted before shipment.
All Other Products: Please allow 2–3 business days for processing before shipment.
Once your order ships, you'll receive a tracking email.
Do you accept returns or exchanges?
Due to the handmade and personal nature of our products, all sales are final.
We only replace or correct orders if:
- You received the wrong item.
- Your order was incorrect due to an error on our part.
If there's an issue with your order, please contact us within 3 days of delivery.
How do I contact you?
Please reach us through our Contact page or email us with your order number and a description of the issue.
Are your waist beads custom made?
Yes — every waist bead is handcrafted to the size you provide.
Please measure carefully before placing your order, as custom waist beads cannot be resized once created.
What are Random Pick Waist Beads?
Our Random Pick Waist Beads allow you to simply choose your waist size while we design a beautiful, one-of-a-kind strand just for you.
Every design is unique, so colors and bead combinations will vary.
Are your crystals natural?
We thoughtfully source natural stones whenever possible. Because each crystal is unique, slight variations in color, shape, and pattern are natural and make every piece one of a kind.
What are the Natural Crystal Incense Burner Stone Bases?
Each incense burner is crafted from natural stone, making every piece unique in color, shape, and texture.
Are your intention oils for external use?
Yes. Our intention oils are for external use only. Avoid contact with your eyes. Discontinue use if irritation occurs.
Can I change or cancel my order?
Orders begin processing quickly. If you need to make a change, please contact us as soon as possible. While we'll do our best to help, changes or cancellations cannot be guaranteed once production has started.
Do you ship internationally?
At this time, we currently ship within the United States.
How can I track my order?
Once your order ships, you'll receive a tracking email through our secure Shopify order system.
If you don't see it, please check your Spam, Junk, or Promotions folder.
What if my package is lost or stolen?
Once a package has been marked as delivered by the shipping carrier, Aishiteru is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.
Do you restock items?
Many of our products are handmade or created in small batches. If an item is sold out, check back soon or join our mailing list for updates.
Still have questions?
We're always happy to help. Reach out through our Contact page, and we'll get back to you as soon as possible.